Refund policy

Last updated: November 25, 2025

All our products are printed on demand, which means every item is produced specifically for you after an order is placed. For this reason, we maintain a strict return and refund policy to prevent misuse and ensure fairness to all customers.

1. Satisfaction Guarantee Period (15 Days)

You must report any issue within 15 days of receiving your order.

After 14 days, all products are considered accepted, and no refunds or replacements will be issued.

2. Eligible Refund or Replacement Conditions

We will provide a free replacement or a full refund ONLY if:

✔ The product arrives damaged or defective

Examples:

  • Tears, holes, broken stitching

  • Poor or incorrect print

  • Misaligned graphics

  • Severe fading or peeling upon arrival

✔ The wrong item or variant was delivered

  • Incorrect size shipped

  • Incorrect color

  • Incorrect design

✔ The order has a production-related issue

Validated by Printful’s quality team.

To process an approved claim, the customer must submit clear photographic evidence.

3. Non-Refundable / Non-Returnable Conditions

Refunds WILL NOT be issued under any of the following circumstances:

❌ Wrong size, fit, or color chosen by the customer

Please refer to our detailed size guide before placing your order.

❌ Buyer’s remorse or change of mind

❌ Incorrect or incomplete shipping address provided by the customer

❌ Delays caused by carriers, customs, weather, or local post office

❌ Minor color variations due to screen display differences

❌ Minor print variations that fall within POD manufacturing tolerances

(±1 inch alignment shift, small color shading differences)

❌ Items marked “delivered” by the carrier but not received

Unless a formal carrier investigation confirms loss.

❌ Normal wear & tear after usage

❌ Claims made without required documentation (photos, label, order number)

4. Required Documentation for All Claims

To investigate and approve a request, you must provide:

  1. Order number

  2. Clear photos of the item showing the defect

  3. Photo of the shipping label

  4. A brief description of the issue

  5. For wrong items: a photo of the product received

  6. For damaged packages: a photo of the packaging

Claims without complete documentation cannot be processed.

5. Lost, Missing, or Stolen Packages

If tracking shows Delivered, but the customer can’t locate the package:

Before contacting us, please check:

  • Mailbox

  • Neighbors

  • Building office/security

  • Local post office

  • Household members

If still missing, a carrier investigation must be opened.

We cannot refund packages marked delivered unless the carrier confirms loss.

If the carrier declares it lost, we will send a replacement.

6. Wrong or Incomplete Address Policy

If the customer enters an incorrect, incomplete, or undeliverable address:

  • The order cannot be refunded

  • If the item is returned to our partner, reshipping fees will apply

  • The customer must provide the correct address for reshipment

Address errors are the customer’s responsibility.

7. Order Cancellation Policy

Orders begin production within 2–6 hours.

  • Orders cannot be cancelled once they enter production

  • If requested before production starts, cancellation is not guaranteed

8. Return Shipping Policy

If the return is approved (defective/wrong item):

✔ Return shipping is free
✔ Replacement or refund is issued at no cost

If the return is NOT eligible but accepted on a case-by-case:

❌ Customer pays return shipping
❌ Handling fees may apply
❌ Refund amount may be adjusted

Unauthorized returns will not be accepted.

9. Step-by-Step Refund & Replacement Process

1. Contact Us

Email info@gamesontees.com within 14 days of delivery, including all required documentation.

2. Review (1–2 Business Days)

Our team verifies the claim with Printful’s quality control team.

3. Inspection (If Required)

We may request additional photos or the return of the product.

4. Resolution

Once approved, you may choose:

  • Free replacement, or

  • Full refund

5. Refund Processing Time

  • Credit/debit cards: 5–10 business days

  • PayPal: Instant or 1–3 business days

  • Other payment methods: Varies by bank

If you have not received your refund after the expected period, please check with your financial institution before contacting us.

10. Important Guidelines

  • Refund eligibility is not automatic

  • All refund requests must be pre-approved via email

  • Products must be returned (if requested) in the same condition received

  • We are not responsible for damage caused after delivery

  • Custom-printed items cannot be resold, therefore strict policies apply

  • Photos must be provided before any return authorization is issued

11. Contact Information

Email: info@gamesontees.com
Website: www.GamesOnTees.com

Support Hours: Monday–Saturday, 9 AM – 6 PM (Local Time)

We are committed to providing a high-quality experience and appreciate your understanding of the print-on-demand production process.